Jewell Reef is based in Finland. All pieces are designed and carefully assembled in our studio in Espoo.

We do not have a physical store at the moment. Jewell Reef is an online-only brand, allowing us to focus on small-batch pieces and thoughtful design.

Our jewelry is made from a mix of quality metals and carefully selected decorative materials. We use stainless steel and brass with 18-24K gold plating, as well as pearls, shells, semi-precious stones, crystals, beads, and glass elements.

Many of our designs combine different textures and materials to create contrast, character, and a distinctive look. Because we work with natural and handcrafted elements, each piece may have slight variations, making it unique.

Silver-tone jewelry made from stainless steel keeps its color and does not fade over time.

Gold-tone pieces are made from stainless steel or brass with 18-24K gold plating. As with all gold-plated jewelry, the plating may gradually wear with time, especially with frequent contact with water, perfume, cosmetics, or chemicals.

To help your jewelry keep its appearance longer, we recommend removing it before swimming, showering, or applying skincare and fragrance.

Yes, most of our pieces are created in limited quantities.

Many designs depend on the availability of specific materials, especially natural stones, pearls, and shells. Some pieces may return if the same materials can be sourced again, while others remain truly limited and are not reproduced.

We always aim to be transparent and let our customers know when a piece is part of a special or one-time collection.

In some cases, yes.

We can usually adjust the length of a necklace or bracelet if needed. However, changes to the design itself are generally not possible, as each piece is created as a finished composition.

If you have a specific request, feel free to contact us at contact@jewellreef.com, and we will be happy to discuss what options are available.

We ship orders within Finland, across Europe, and to the United States.

Delivery times may vary depending on your location and selected shipping method.

If you are located outside our shipping zone and are interested in placing an order, feel free to contact us at contact@jewellreef.com — we’ll be happy to check the available options.

Orders are usually shipped within 1–2 business days after purchase. Once your order is shipped, you will receive a confirmation email with tracking details.

Please note that shipping times may vary during holidays or peak periods.

We ship orders using the Finnish postal service Posti and UPS.

Available shipping options will be shown at checkout based on your location and selected delivery method. When placing an order, you can choose the delivery option that suits you best.

Delivery times may vary depending on your location and selected shipping method.

Estimated delivery times:

• Finland: 2–5 business days
• EU countries: 3–7 business days
• United States: 7–10 business days
  

Express shipping options may be available at checkout.

Orders shipped within the EU do not incur additional charges.

For orders shipped to the United States, any applicable import duties are covered by us — you will not be charged upon delivery.

For deliveries outside the EU, local customs charges may apply depending on the destination.

Once your order is shipped, you will receive a confirmation email with a tracking link. You can also access tracking information through your customer account on our website.

We accept returns within 14 days of delivery, provided the item is unworn and in its original condition and packaging.

Custom or personalized pieces are non-returnable unless the item arrives damaged or faulty.

To initiate a return, please contact us at contact@jewellreef.com and include your order number.

Return shipping costs are covered by the customer unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we cannot be responsible for lost return parcels.

Original shipping costs are non-refundable and will be deducted from your refund.

For orders shipped outside the EU, any duties, import/export taxes, and customs fees paid on your behalf are also non-refundable.

Return shipping costs are the responsibility of the customer.
For full details, please see our Refund Policy.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

• your order number
• a brief description of the issue
• clear photos of the item and packaging
  

We will resolve the issue as quickly as possible.

If you can’t find the information you’re looking for, please contact us at contact@jewellreef.com.