Legal notice
Last updated: August 2026
1. General
These Terms and Conditions (“Terms”) apply to all purchases made through jewellreef.com (“Website”), operated by Jewell Reef, business ID 3361046-2, registered in Finland (“we”, “us”, “our”).
By placing an order on the Website, you confirm that:
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you are at least 18 years old or have the consent of a legal guardian;
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you have read and accepted these Terms;
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you have reviewed and agreed to our Privacy Policy and Refund Policy, which form an integral part of these Terms.
We sell internationally. Mandatory consumer protection laws applicable in your country of residence shall apply and shall prevail if they provide you with greater rights than these Terms.
All purchases are made directly between the customer and Jewell Reef. Shopify acts solely as an e-commerce platform provider and is not a party to the sales contract.
2. Contact Information
For any questions regarding these Terms, orders, returns, or complaints, you may contact us at contact@jewellreef.com
3. Formation of Contract
A binding purchase agreement is formed once you receive an order confirmation email from us.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:
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incorrect, incomplete, or unverifiable customer information;
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suspected fraud, abuse, or unauthorized payment activity;
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product unavailability or an obvious pricing error.
If an order is cancelled by us, any payment received will be refunded in full.
Ownership of the products transfers to you only after full payment has been received.
4. Prices and Payments
All prices are displayed in the currency shown on the Website.
Prices include VAT where applicable, in accordance with EU regulations. For customers outside the EU, VAT may not apply.
Shipping costs are displayed at checkout before the order is completed.
For deliveries outside the EU, import duties, taxes, or customs charges may apply depending on the destination. For orders to the United States and the United Kingdom, any applicable import duties are covered by Jewell Reef.
5. Shipping and Delivery
We ship to the destinations available at checkout. Available shipping methods and applicable shipping costs are shown before the order is completed.
Delivery times provided on the Website or in our FAQ are estimates. Actual delivery times may vary depending on the destination, customs processing, carrier operations, or peak periods.
Risk of Loss
The risk of loss or damage to the products passes to the customer upon delivery to the address provided.
If a shipment is marked as delivered by the carrier but the customer reports that it has not been received, we may investigate the delivery with the carrier before issuing a refund or replacement.
6. Unclaimed, Refused, or Returned Shipments
If an order is returned to us because it was not collected, was refused by the customer, or the delivery information provided was incorrect or incomplete, any additional shipping or return costs incurred by Jewell Reef may be deducted from the refund.
If you would like the order to be shipped again, additional shipping costs may apply.
7. Returns and Refunds
We accept returns in accordance with applicable consumer protection laws and our Refund Policy.
Customers have the right to withdraw from their purchase by notifying us within 14 days of receiving the order. Returned items should be in their original condition and packaging. Customers are responsible for the condition of the items during return shipping.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for return parcels lost in transit.
Refunds are issued to the original payment method after the returned items have been received and inspected.
Further details regarding returns, refunds, and applicable costs are set out in our Refund Policy, which forms part of these Terms.
8. Damaged or Faulty Items
If an item arrives damaged, faulty, or incorrect, please contact us as soon as possible and provide reasonable documentation, such as photographs, so we can assess the issue.
If the issue is confirmed, we will offer an appropriate solution in accordance with applicable consumer protection laws.
9. Product Information and Natural Variations
Our jewelry is made using natural stones and handcrafted elements. Variations in color, texture, shape, and finish are inherent characteristics of such materials and do not constitute defects.
Product images are illustrative. Minor variations between the product images and the delivered item may occur.
We cannot guarantee that our products are suitable for individuals with metal sensitivities or allergies. Customers are responsible for reviewing product descriptions and material information before purchase.
10. Customer Responsibilities
Customers are responsible for ensuring that all personal, contact, and delivery information provided at checkout is accurate and complete.
We are not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.
11. Intellectual Property
All content on the Website, including but not limited to images, designs, text, graphics, logos, and trademarks, is the property of Jewell Reef or its licensors and is protected by applicable intellectual property laws.
Any reproduction, distribution, modification, or use without prior written consent is strictly prohibited.
12. Limitation of Liability
Jewell Reef is not responsible for losses or damages that are not directly caused by our products or services.
Nothing in these Terms limits your rights under applicable consumer protection laws.
13. Force Majeure
We shall not be liable for any failure or delay in the performance of our obligations resulting from events beyond our reasonable control, including but not limited to natural disasters, epidemics or pandemics, war, strikes, labor disputes, sanctions, governmental actions, customs delays, carrier disruptions, or failures of communication networks.
14. Errors and Changes
We reserve the right to correct typographical errors, inaccuracies, or omissions and to update product information, pricing, or availability at any time without prior notice.
Such changes shall not affect orders that have already been confirmed.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of Finland. This does not affect any mandatory consumer protection rights that apply to customers in their country of residence.
Any disputes will be handled by the competent courts in accordance with applicable law.
If a dispute cannot be resolved directly with us, consumers may contact the Consumer Advisory Services and, if necessary, refer the matter to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta).