Refund policy

1. Returns

You have the right to return your order within 14 days of delivery without giving a reason.

To request a return, use the return option in your customer account or contact us at contact@jewellreef.com and include your order number.

Once your return has been requested, please send the item back within 14 days.

Items should be returned in their original condition and packaging. All returns are inspected when received.

2. Return shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

We recommend using a tracked shipping service. The customer is responsible for the return until it reaches us.

3. Refunds

Once your return is received, we will inspect the item and process your refund.

Refunds are made to the original payment method.

If you chose express shipping, the additional cost above our standard shipping rate is non-refundable.

Please note that Jewell Reef does not refund import duties, import taxes, or additional customs charges for orders outside the EU.

4. Custom-made and personalised items

Items made or altered specifically for you cannot be returned unless they are faulty or incorrect.

5. Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at contact@jewellreef.com with your order number, a brief description of the issue, and clear photos of the item and packaging.